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2016-2021年全球服务交付自动化市场研究报告
Service Delivery Automation Market by Type (IT Process Automation, Business Process Automation), Organization Size (Large Enterprises, SME’s), Vertical (BFSI, Travel & Hospitality, Telecommunication & Media) and Region - Global Forecast to 2021

2016-2021年全球服务交付自动化市场研究报告
【报告编号】:No.25873
【发布时间】:2016-07
【关 键 字】:service delivery automation     服务交付自动化        
【报告页数】:123页
【报告价格】:电子版:5650美元
【交付方式】:Email发送或EMS快递
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Report Description
 
Need to go agile for faster delivery of services is a key driver for the service delivery automation market
The service delivery automation market is estimated to grow from USD 1.82 billion in 2016 to USD 6.31 billion by 2021, at a CAGR of 28.2%. The report segments the market into automation type, organization size, vertical, and region. Major growth drivers of the service delivery automation market include the need to go agile for faster time-to-service, and to replace or compliment manpower with automation to deliver quality services.
 
Healthcare & pharmaceuticals segment estimated to grow at the highest rate during the forecast period
The market, by vertical, has been segmented into BFSI; IT, telecommunication & media; travel, hospitality & transportation; retail & consumer goods; healthcare & pharmaceuticals; manufacturing & logistics; and others. The healthcare & pharmaceuticals vertical segment is expected to grow at the highest CAGR during the forecast period, considering it being an information-dependent sector. The adoption of service delivery automation solutions not only help in reducing operational costs, but also ensure increased accuracy of processes. These factors will drive the adoption of service delivery automation in the healthcare & pharmaceuticals sector.
 
APAC projected to grow at the highest rate during the forecast period
North America holds the largest market share in 2016 and the trend is expected to continue in the coming years. The concept of service delivery automation is to help automate business processes in order to reduce costs, by replacing manpower with technology in service delivery. This has rapidly increased the demand for service delivery automation solutions. The market in APAC is expected to witness exponential growth, and the region is projected to be the fastest-growing in the global service delivery automation market during the forecast period. This growth is mainly attributed to the strong presence of outsourcing industries in countries such as India and China, which, in turn, will propel the adoption of service delivery solutions across the region.
 
In the process of determining and verifying the market size for several segments and subsegments gathered through secondary research, extensive primary interviews were conducted with key people. The break-up of profiles of primary participants is given below:
• By Company Type: Tier 1: 30%, Tier 2: 10%, and Tier 3: 60%
• By Designation: C-level: 20%, Director level: 30%, and Others: 50%
• By Region: North America: 60%, Europe: 10%, APAC: 30%, 
 
The various key vendors profiled in the report are as follows:
1. IBM Corporation 
2. UiPath 
3. IPsoft 
4. Blue Prism
5. Xerox Corporation
6. Nice Systems Ltd.
7. Celaton Limited
8. Openspan. Inc.
9. Automation Anywhere, Inc.
10. Arago US, Inc.
11. Genfour Ltd.
12. Exilant Technologies Private Limited 
 
The report will help market leaders/new entrants in this market in the following ways:
1. This report segments the service delivery automation market comprehensively and provides the closest approximations of the revenue numbers for the overall market and subsegments across different verticals and regions.
2. The report helps stakeholders to understand the pulse of the market and provides them information on key market drivers, restraints, challenges, and opportunities.
3. This report will help stakeholders to better understand the competitor and gain more insights to better their position in the business. The competitive landscape section includes new product launches, partnerships, agreements & collaborations, mergers & acquisitions, and expansions.
 
Table of Contents
 
1 INTRODUCTION 13
1.1 OBJECTIVES OF THE STUDY 13
1.2 MARKET DEFINITION 13
1.3 MARKET SCOPE 13
1.3.1 MARKETS COVERED 14
1.3.2 YEAR CONSIDERED FOR THE STUDY 14
1.4 CURRENCY 15
1.5 LIMITATIONS 15
1.6 STAKEHOLDERS 15
 
2 RESEARCH METHODOLOGY 16
2.1 RESEARCH DATA 16
2.1.1 SECONDARY DATA 17
2.1.1.1 Key data from secondary sources 17
2.1.2 PRIMARY DATA 18
2.1.2.1 Key data from primary sources 18
2.1.2.2 Key industry insights 19
2.2 MARKET SIZE ESTIMATION 19
2.2.1 BOTTOM-UP APPROACH 20
2.2.2 TOP-DOWN APPROACH 20
2.3 MARKET BREAKDOWN AND DATA TRIANGULATION 21
2.3.1 ASSUMPTIONS 23
 
3 EXECUTIVE SUMMARY 24
 
4 PREMIUM INSIGHTS 28
4.1 ATTRACTIVE MARKET OPPORTUNITIES IN THE SERVICE DELIVERY AUTOMATION MARKET 28
4.2 SERVICE DELIVERY AUTOMATION MARKET – TOP VERTICAL, BY REGION 29
4.3 GLOBAL SERVICE DELIVERY AUTOMATION MARKET 29
4.4 SERVICE DELIVERY AUTOMATION MARKET POTENTIAL 30
4.5 SERVICE DELIVERY AUTOMATION MARKET, BY ORGANIZATION SIZE 30
4.6 LIFECYCLE ANALYSIS, BY REGION (2015) 31
 
5 MARKET OVERVIEW 32
5.1 INTRODUCTION 33
5.2 EVOLUTION 33
5.3 MARKET SEGMENTATION 34
5.3.1 SERVICE DELIVERY AUTOMATION MARKET, BY TYPE 34
5.3.2 SERVICE DELIVERY AUTOMATION MARKET, BY ORGANIZATION SIZE 34
5.3.3 SERVICE DELIVERY AUTOMATION MARKET, BY VERTICAL 35
5.3.4 SERVICE DELIVERY AUTOMATION MARKET, BY REGION 35
5.4 MARKET DYNAMICS 35
5.4.1 DRIVERS 36
5.4.1.1 Need to go agile for faster time-to-service 36
5.4.1.2 Need to replace or compliment manpower with automation to deliver quality services 37
5.4.2 RESTRAINTS 37
5.4.2.1 Lack of awareness 37
5.4.3 OPPORTUNITIES 37
5.4.3.1 Integration with new technologies 37
5.4.3.2 Understanding the automation needs of organizations 38
5.4.4 CHALLENGES 38
5.4.4.1 High training investments by the organizations 38
 
6 SERVICE DELIVERY AUTOMATION MARKET, BY TYPE 39
6.1 INTRODUCTION 40
6.2 IT PROCESS AUTOMATION 40
6.2.1 INFRASTRUCTURE AUTOMATION 41
6.2.2 APPLICATION LIFECYCLE AUTOMATION 42
6.3 BUSINESS PROCESS AUTOMATION 43
6.3.1 GENERIC AUTOMATION 44
6.3.2 PROCESS SPECIFIC AUTOMATION 44
6.3.3 INDUSTRY SPECIFIC AUTOMATION 45
 
7 SERVICE DELIVERY AUTOMATION MARKET, BY ORGANIZATION SIZE 46
7.1 INTRODUCTION 47
7.2 LARGE ENTERPRISES 48
7.3 SMES 48
 
8 GLOBAL SERVICE DELIVERY AUTOMATION MARKET, BY VERTICAL 50
8.1 INTRODUCTION 51
8.2 BFSI 52
8.3 IT, TELECOMMUNICATION & MEDIA 52
8.4 TRAVEL, HOSPITALITY & TRANSPORTATION 53
8.5 RETAIL & CONSUMER GOODS 54
8.6 HEALTHCARE & PHARMACEUTICALS 54
8.7 MANUFACTURING & LOGISTICS 55
8.8 OTHERS 56
 
9 GEOGRAPHIC ANALYSIS 57
9.1 INTRODUCTION 58
9.2 NORTH AMERICA 59
9.3 EUROPE 63
9.4 ASIA-PACIFIC 66
9.5 LATIN AMERICA 71
9.6 MIDDLE EAST & AFRICA 74
 
10 COMPETITIVE LANDSCAPE 77
10.1 OVERVIEW 77
10.2 COMPETITIVE SITUATION AND TRENDS 78
10.3 MERGERS & ACQUISITIONS 79
10.4 PARTNERSHIPS, AGREEMENTS & COLLABORATIONS 80
10.5 NEW PRODUCT LAUNCHES 82
10.6 EXPANSIONS 82
10.7 CONTRACTS 83
 
11 COMPANY PROFILES 84
(Overview, Products & Services, Strategies & Insights, Developments and MnM View)*
11.1 IBM 84
11.2 UIPATH SRL 87
11.3 IPSOFT 89
11.4 BLUE PRISM 91
11.5 XEROX CORPORATION 93
11.6 NICE SYSTEMS LTD. 96
11.7 CELATON LIMITED 98
11.8 OPENSPAN INC. 100
11.9 AUTOMATION ANYWHERE INC. 102
11.10 ARAGO US, INC. 103
11.11 GENFOUR LTD. 104
11.12 EXILANT TECHNOLOGIES PRIVATE LIMITED 106
11.13 SOFTOMOTIVE SOLUTIONS LTD. (WINAUTOMATION) 108
11.14 SUTHERLAND GLOBAL SERVICES 110
*Details on Overview, Products & Services, Strategies & Insights, Developments and MnM View might not be captured in case of unlisted companies.
 
12 APPENDIX 112
12.1 INDUSTRY EXPERTS 112
12.2 DISCUSSION GUIDE 113
12.3 KNOWLEDGE STORE: MARKETSANDMARKETS’ SUBSCRIPTION PORTAL 117
12.4 INTRODUCING RT: REAL-TIME MARKET INTELLIGENCE 119
12.5 AVAILABLE CUSTOMIZATIONS 120
12.6 RELATED REPORTS 121
 
List Of Tables
TABLE 1 GLOBAL SERVICE DELIVERY AUTOMATION MARKET SIZE AND GROWTH RATE, 2014-2021 (USD BILLION, Y-O-Y %) 25
TABLE 2 SERVICE DELIVERY AUTOMATION MARKET, BY TYPE, 2016–2021 (USD MILLION) 40
TABLE 3 IT PROCESS AUTOMATION : SERVICE DELIVERY AUTOMATION MARKET, 
BY TYPE, 2016-2021 (USD MILLION) 41
TABLE 4 INFRASTRUCTURE AUTOMATION : IT PROCESS AUTOMATION MARKET, 
BY TYPE, 2016-2021 (USD MILLION) 42
TABLE 5 APPLICATION LIFECYCLE AUTOMATION: IT PROCESS AUTOMATION MARKET, 
BY TYPE, 2016-2021 (USD MILLION) 42
TABLE 6 BUSINESS PROCESS AUTOMATION: SERVICE DELIVERY AUTOMATION MARKET, 
BY TYPE, 2016-2021 (USD MILLION) 43
TABLE 7 GENERIC AUTOMATION: BUSINESS PROCESS AUTOMATION MARKET, BY REGION, 2016-2021 (USD MILLION) 44
TABLE 8 PROCESS SPECIFIC AUTOMATION: BUSINESS PROCESS AUTOMATION MARKET, 
BY REGION, 2016-2021 (USD MILLION) 44
TABLE 9 INDUSTRY SPECIFIC : BUSINESS PROCESS AUTOMATION MARKET, 
BY REGION, 2016-2021 (USD MILLION) 45
TABLE 10 SERVICE DELIVERY AUTOMATION MARKET, BY ORGANIZATION SIZE, 
2014-2021(USD MILLION) 47
TABLE 11 LARGE ENTERPRISES: SERVICE DELIVERY AUTOMATION MARKET, 
BY REGION , 2014-2021 (USD MILLION) 48
TABLE 12 SMES: SERVICE DELIVERY AUTOMATION MARKET, BY REGION, 
2014-2021 (USD MILLION) 49
TABLE 13 GLOBAL SERVICE DELIVERY AUTOMATION MARKET, BY VERTICAL, 
2014-2021 (USD MILLION) 51
TABLE 14 BFSI: SERVICE DELIVERY AUTOMATION MARKET, BY REGION, 
2014-2021 (USD MILLION) 52
TABLE 15 IT, TELECOMMUNICATION & MEDIA: SERVICE DELIVERY AUTOMATION MARKET, 
BY REGION, 2014-2021 (USD MILLION) 53
TABLE 16 TRAVEL, HOSPITALITY & TRANSPORTATION: SERVICE DELIVERY AUTOMATION MARKET, BY REGION, 2014-2021 (USD MILLION) 53
TABLE 17 RETAIL & CONSUMER GOODS: SERVICE DELIVERY AUTOMATION MARKET, 
BY REGION, 2014-2021 (USD MILLION) 54
TABLE 18 HEALTHCARE & PHARMACEUTICALS: SERVICE DELIVERY AUTOMATION MARKET, 
BY REGION, 2014-2021 (USD MILLION) 55
TABLE 19 MANUFACTURING & LOGISTICS: SERVICE DELIVERY AUTOMATION MARKET, 
BY REGION, 2014-2021 (USD MILLION) 55
TABLE 20 OTHER VERTICALS: SERVICE DELIVERY AUTOMATION MARKET, BY REGION, 
2014-2021 (USD MILLION) 56
TABLE 21 GLOBAL SERVICE DELIVERY AUTOMATION MARKET, BY REGION, 
2014-2021 (USD MILLION) 58
TABLE 22 NORTH AMERICA: SERVICE DELIVERY AUTOMATION MARKET, BY TYPE, 
2014-2021 (USD MILLION) 61
TABLE 23 NORTH AMERICA: IT PROCESS AUTOMATION MARKET, BY TYPE, 
2014-2021 (USD MILLION) 61
TABLE 24 NORTH AMERICA: BUSINESS PROCESS AUTOMATION MARKET, BY TYPE, 
2014-2021 (USD MILLION) 61
TABLE 25 NORTH AMERICA: SERVICE DELIVERY AUTOMATION MARKET, BY ORGANIZATION SIZE, 2014-2021 (USD MILLION) 62
TABLE 26 NORTH AMERICA: IT PROCESS AUTOMATION MARKET, BY VERTICAL, 
2014-2021 (USD MILLION) 62
TABLE 27 NORTH AMERICA: BUSINESS PROCESS AUTOMATION MARKET, BY VERTICAL, 2014-2021 (USD MILLION) 63
TABLE 28 EUROPE: SERVICE DELIVERY AUTOMATION MARKET, BY TYPE, 
2014-2021 (USD MILLION) 63
TABLE 29 EUROPE: IT PROCESS AUTOMATION MARKET, BY TYPE, 2014-2021 (USD MILLION) 64
TABLE 30 EUROPE: BUSINESS PROCESS AUTOMATION MARKET, BY TYPE, 
2014-2021 (USD MILLION) 64
TABLE 31 EUROPE: SERVICE DELIVERY AUTOMATION MARKET, BY ORGANIZATION SIZE, 2014-2021 (USD MILLION) 64
TABLE 32 EUROPE: SERVICE DELIVERY AUTOMATION MARKET, BY VERTICAL, 
2014-2021 (USD MILLION) 65
TABLE 33 EUROPE: IT PROCESS AUTOMATION MARKET, BY VERTICAL, 
2014-2021 (USD MILLION) 65
TABLE 34 EUROPE: BUSINESS PROCESS AUTOMATION MARKET, BY VERTICAL, 
2014-2021 (USD MILLION) 66
TABLE 35 ASIA PACIFIC: SERVICE DELIVERY AUTOMATION MARKET, BY TYPE, 
2014-2021 (USD MILLION) 68
TABLE 36 ASIA PACIFIC: IT PROCESS AUTOMATION MARKET, BY TYPE, 
2014-2021 (USD MILLION) 68
TABLE 37 ASIA PACIFIC: BUSINESS PROCESS AUTOMATION MARKET, BY TYPE, 
2014-2021 (USD MILLION) 68
TABLE 38 ASIA PACIFIC: SERVICE DELIVERY AUTOMATION MARKET, BY ORGANIZATION SIZE, 2014-2021 (USD MILLION) 69
TABLE 39 ASIA PACIFIC: SERVICE DELIVERY AUTOMATION MARKET, BY VERTICAL, 
2014-2021 (USD MILLION) 69
TABLE 40 ASIA PACIFIC: IT PROCESS AUTOMATION MARKET, BY VERTICAL, 
2014-2021 (USD MILLION) 70
TABLE 41 ASIA PACIFIC: BUSINESS PROCESS AUTOMATION MARKET, BY VERTICAL, 
2014-2021 (USD MILLION) 70
TABLE 42 LATIN AMERICA: SERVICE DELIVERY AUTOMATION MARKET, BY TYPE, 
2014-2021 (USD MILLION) 71
TABLE 43 LATIN AMERICA: IT PROCESS AUTOMATION MARKET, BY TYPE, 
2014-2021 (USD MILLION) 71
TABLE 44 LATIN AMERICA: BUSINESS PROCESS AUTOMATION MARKET, BY TYPE, 
2014-2021 (USD MILLION) 71
TABLE 45 LATIN AMERICA: SERVICE DELIVERY AUTOMATION MARKET, BY ORGANIZATION SIZE, 2014-2021 (USD MILLION) 72
TABLE 46 LATIN AMERICA: SERVICE DELIVERY AUTOMATION MARKET, BY VERTICAL, 
2014-2021 (USD MILLION) 72
TABLE 47 LATIN AMERICA: IT PROCESS AUTOMATION MARKET, BY VERTICAL, 
2014-2021 (USD MILLION) 73
TABLE 48 LATIN AMERICA: BUSINESS PROCESS AUTOMATION MARKET, BY VERTICAL, 
2014-2021 (USD MILLION) 73
TABLE 49 MIDDLE EAST & AFRICA: SERVICE DELIVERY AUTOMATION MARKET, 
BY TYPE, 2014-2021 (USD MILLION) 74
TABLE 50 MIDDLE EAST & AFRICA: IT PROCESS AUTOMATION MARKET, BY TYPE, 
2014-2021 (USD MILLION) 74
TABLE 51 MIDDLE EAST & AFRICA: BUSINESS PROCESS AUTOMATION MARKET, 
BY TYPE, 2014-2021 (USD MILLION) 74
TABLE 52 MIDDLE EAST & AFRICA: SERVICE DELIVERY AUTOMATION MARKET, 
BY ORGANIZATION SIZE, 2014-2021 (USD MILLION) 75
TABLE 53 MIDDLE EAST & AFRICA: SERVICE DELIVERY AUTOMATION MARKET, 
BY VERTICAL, 2014-2021 (USD MILLION) 75
TABLE 54 MIDDLE EAST & AFRICA: IT PROCESS AUTOMATION MARKET, BY VERTICAL, 
2014-2021 (USD MILLION) 76
TABLE 55 MIDDLE EAST & AFRICA: BUSINESS PROCESS AUTOMATION MARKET, 
BY VERTICAL, 2014-2021 (USD MILLION) 76
TABLE 56 MERGERS & ACQUISITIONS, 2014–2015 79
TABLE 57 PARTNERSHIPS, AGREEMENTS, JOINT VENTURES & COLLABORATIONS, 
2014–2016 80
TABLE 58 NEW PRODUCT LAUNCHES, 2014–2016 82
TABLE 59 EXPANSIONS, 2015 82
TABLE 60 CONTRACTS, 2016 83
 
List Of Figures
FIGURE 1 RESEARCH DESIGN 16
FIGURE 2 MARKET SIZE ESTIMATION METHODOLOGY: BOTTOM UP APPROACH 20
FIGURE 3 MARKET SIZE ESTIMATION METHODOLOGY: TOP-DOWN APPROACH 21
FIGURE 4 MARKET BREAKDOWN DATA TRIANGULATION APPROACH 22
FIGURE 5 SERVICE DELIVERY AUTOMATION MARKET SIZE, REGIONAL SNAPSHOT (2016-2021): THE MARKET IN ASIA-PACIFIC REGION IS EXPECTED TO GROW AT THE HIGHEST CAGR OVER THE NEXT FIVE YEARS 25
FIGURE 6 SERVICE DELIVERY AUTOMATION MARKET SIZE, TYPE SNAPSHOT (2016-2021): IT PROCESS AUTOMATION IS EXPECTED TO DOMINATE THE SERVICE DELIVERY AUTOMATION MARKET BY 2021 25
FIGURE 7 SERVICE DELIVERY AUTOMATION MARKET SIZE, ORGANIZATION SIZE SNAPSHOT (2016-2021): SMBS SEGMENT EXPECTED TO DOMINATE THE SERVICE DELIVERY AUTOMATION MARKET BY 2021 26
FIGURE 8 SERVICE DELIVERY AUTOMATION MARKET SIZE, VERTICAL SNAPSHOT (2016-2021): HEALTHCARE SEGMENT EXPECTED TO GROW AT THE HIGHEST CAGR OVER THE NEXT FIVE YEARS 26
FIGURE 9 GLOBAL SERVICE DELIVERY AUTOMATION MARKET SHARE (2016): NORTH AMERICA IS EXPECTED TO ACCOUNT FOR THE LARGEST SHARE 27
FIGURE 10 INCREASING NEED TO REPLACE MANPOWER WITH AUTOMATION TO DELIVER SERVICES IS DRIVING THE SERVICE DELIVERY AUTOMATION MARKET 28
FIGURE 11 BFSI SECTOR IS EXPECTED TO DOMINATE THE NORTH AMERICA SERVICE DELIVERY AUTOMATION MARKET FROM 2016 TO 2021 29
FIGURE 12 BFSI AMONG VERTICALS AND NORTH AMERICA AMONG REGIONS EXPECTED TO DOMINATE THE SERVICE DELIVERY AUTOMATION MARKET 29
FIGURE 13 ASIA-PACIFIC IS EXPECTED TO GROW AT THE HIGHEST CAGR DURING THE FORECAST PERIOD 30
FIGURE 14 ENTERPRISE SEGMENT IS EXPECTED TO DOMINATE THE SERVICE DELIVERY AUTOMATION MARKET FROM 2016 TO 2021 30
FIGURE 15 REGIONAL LIFECYCLE –SERVICE DELIVERY AUTOMATION MARKET IN ASIA-PACIFIC IS EXPECTED TO GROW AT THE HIGHEST CAGR DURING THE FORECAST PERIOD 31
FIGURE 16 NEED FOR ENTERPRISE MOBILITY IN EXISTING BUSINESS PROCESS MANAGEMENT SOLUTIONS HAS RESULTED IN EVOLUTION OF SERVICE DELIVERY AUTOMATION 33
FIGURE 17 SERVICE DELIVERY AUTOMATION MARKET SEGMENTATION: BY TYPE 34
FIGURE 18 SERVICE DELIVERY AUTOMATION MARKET SEGMENTATION: 
BY ORGANIZATION SIZE 34
FIGURE 19 SERVICE DELIVERY AUTOMATION MARKET SEGMENTATION: BY VERTICAL 35
FIGURE 20 SERVICE DELIVERY AUTOMATION MARKET SEGMENTATION: BY REGION 35
FIGURE 21 GLOBAL SERVICE DELIVERY AUTOMATION MARKET: DRIVERS, RESTRAINTS, OPPORTUNITIES, AND CHALLENGES 36
FIGURE 22 THE INFRASTRUCTURE AUTOMATION SEGMENT EXPECTED TO LEAD THE IT PROCESS AUTOMATION MARKET DURING THE FORECAST PERIOD 41
FIGURE 23 INDUSTRY SPECIFIC AUTOMATION IS EXPECTED TO LEAD THE MARKET IN 2016 43
FIGURE 24 THE SMES SEGMENT EXPECTED TO GROW AT THE HIGHEST CAGR DURING THE FORECAST PERIOD 47
FIGURE 25 THE HEALTHCARE & PHARMACEUTICALS SEGMENT OF THE GLOBAL SERVICE DELIVERY AUTOMATION MARKET IS PROJECTED TO GROW AT THE HIGHEST CAGR DURING THE FORECAST PERIOD 51
FIGURE 26 THE SERVICE DELIVERY AUTOMATION MARKET IN THE ASIA-PACIFIC REGION IS EXPECTED TO GROW AT THE HIGHEST CAGR FROM 2016 TO 2021 58
FIGURE 27 GEOGRAPHIC SNAPSHOT (2016-2021): ASIA-PACIFIC REGION IS AN ATTRACTIVE DESTINATION FOR THE SERVICE DELIVERY AUTOMATION MARKET 59
FIGURE 28 NORTH AMERICA SERVICE DELIVERY AUTOMATION MARKET SNAPSHOT 60
FIGURE 29 ASIA-PACIFIC SERVICE DELIVERY AUTOMATION MARKET SNAPSHOT 67
FIGURE 30 COMPANIES ADOPTED PARTNERSHIP, COLLABORATION, CONTRACT & AGREEMENT AS THE KEY GROWTH STRATEGY TO EXPAND THEIR PRESENCE IN THE MARKET 77
FIGURE 31 MARKET EVALUATION FRAMEWORK 78
FIGURE 32 BATTLE FOR MARKET SHARE: PARTNERSHIPS, COLLABORATIONS & AGREEMENTS HAS BEEN THE KEY GROWTH STRATEGY ADOPTED BY MARKET PLAYERS 79
FIGURE 33 IBM: BUSINESS OVERVIEW 84
FIGURE 34 IBM: SWOT ANALYSIS 86
FIGURE 35 BLUE PRISM: BUSINESS OVERVIEW 91
FIGURE 36 XEROX CORPORATION: BUSINESS OVERVIEW 93
FIGURE 37 NICE SYSTEMS LTD.: BUSINESS OVERVIEW 96
 

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